Terms & Conditions
PRODUCT AVAILABILITY
DipYourCar.com offers for sale its Product(s) and/or Services(s) according to its standard Product Availability. Due to high demand, some of DipYourCar Canada’s offered products may be on a delayed shipping time. Although most orders ship on schedule, we appreciate your patience with any possible delays. SHIPPING & HANDLING All orders will be shipped via UPS under the ORM-D ground-shipping platform.
FAQ'S AND SELF EDUCATION
Please makes sure to spend time reading through the FAQ section on our website. Also it's extremely important to watch the videos on DYCUniversity.com before attempting your dip project. You always want to ensure you are fully educated on our products before using them; especially it it's your first time.
RESPONSIBLE PRACTICES AND LIABILITIES
DipYourCar.com and DipYourCarCANADA.com customarily provides sales and technical support assistance before, during and after the purchase process, and endeavors to provide accurate and helpful information to Customer. However, Customer shall be solely responsible for making a final determination as to the suitability and compatibility of DipYourCarCANADA.com’s product(s) and/or services for Customer's intended use. Plasti Dip® International and DipYourCarCANADA.com takes zero responsibility or liability for the process, usage or end result of the Plasti Dip® products. All cars, paints, and surfaces are unique. Test the product on your car for a suggested length of 3 weeks, and monitor removal. Take special notice to cars that have been re-painted, as all paint shops use different types and amounts of clear coat. Take special notice to new cars, as different cars may take longer to cure when painted from the factory. By accepting these Terms and Conditions, you release DipYourCar, LLC from any and all liability regarding the result or results from using the products sold on our website. Please test the materials on your surface or car before applying. Please wear proper safety material and use in well ventilated areas.
DYC INSTALLERS
DipYourCar.com, LLC does not own, operate or manage any of the DYC Installers. The DYC Installer Program is simply a referral program in an effort to point customers in the direction of experienced applicators. It is up to the consumer to ultimately decide if the Installer is suitable for the services they are looking for. Best practice would be to ask the Installer to see examples of past installations both in pictures and in person when possible. DipYourCar.com and DipYourCarCANADA.com takes zero responsibility or liability for the process, usage or any damages resulting from interactions with DYC Installers. DYC does not share in the profits of the physical installations performed on your vehicle(s).
SHIPPING & RETURNS
Shipping charges at time of purchase do not include any provincial taxes.
Orders from DipYourCarCANADA.com can not be shipped to the US - only Canadian shipping addresses will be processed. To order product in the US, please visit www.dipyourcar.com
APO/PO Boxes
At this time we can not ship to APO or PO Boxes. If an order is placed to an APO or PO box, you will be contacted by our customer service team to arrange shipping to a new address. A physical address is required for all orders. Please contact our Customer Service Team if you have any questions (855) 847-5825 or email CustomerService@dipyourcar.com.
RETURNS
If you wish to return or exchange an UNUSED product that is 100% in original condition and purchased within thirty days, please call our Customer Service Team at (855) 847-5825 or email CustomerService@dipyourcar.com to inquire about our Return and Exchanges guide. If your order was received with any damages or errors, please contact DYC Customer Service within 30 days to be eligible for an order correction.
Once Gift Certificates have been purchased, it is not possible to deactivate the Gift Code; therefore Gift Certificate sales are final and can not be refunded.
Products on Sale or Clearance are not eligible for return or exchange. Orders placed before a sale will not be eligible for retroactive discount.